:root {
    --primary-color: #0E3B71;
    --primary-light: #e6e6ff;
    --secondary-color: #6c757d;
    --bg-color: #f5f7fa;
    --card-bg: #ffffff;
    --border-color: #d1d8e2;
    --font-color: #333;
    --input-bg: #fff;
    --box-shadow: 0 4px 12px rgba(0, 0, 0, 0.08);
    --border-radius: 8px;
    --transition: all 0.3s ease-in-out;
}

body {
    font-family: 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
    background-color: var(--bg-color);
    color: var(--font-color);
    margin: 0;
    padding: 20px;
    display: flex;
    justify-content: center;   /* Centrado horizontal */
    /* align-items: center;  <-- QUITAR ESTO */
    min-height: 100vh;
}

/* Asegura que siempre esté arriba */
.ticket-container {
    background-color: var(--card-bg);
    border-radius: calc(var(--border-radius) * 2);
    box-shadow: var(--box-shadow);
    width: 100%;
    max-width: 800px;
    overflow: hidden;
    margin: 20px auto;  /* centrado horizontal, con espacio arriba */
}


.header {
    background-color: var(--primary-color);
    color: white;
    text-align: center;
    padding: 30px 0;
    /* CORREGIDO: Usando un color hexadecimal en lugar de darken() */
    border-bottom: 2px solid #0a2d58; 
}

.header h1 {
    margin: 0;
    font-size: 2.5rem;
    font-weight: 600;
}

.tabs {
    display: flex;
    background-color: var(--bg-color);
    border-bottom: 1px solid var(--border-color);
}

.tab-btn {
    flex: 1;
    padding: 15px 20px;
    text-align: center;
    background: none;
    border: none;
    color: var(--secondary-color);
    font-weight: 500;
    cursor: pointer;
    transition: var(--transition);
}

.tab-btn:hover {
    background-color: var(--primary-light);
    color: var(--primary-color);
}

.tab-btn.active {
    background-color: var(--card-bg);
    color: var(--primary-color);
    border-bottom: 3px solid var(--primary-color);
    font-weight: bold;
}

.tab-content {
    padding: 30px;
}

.content-section {
    display: none;
}

.content-section.active {
    display: block;
}

.form-group {
    margin-bottom: 25px;
}

.form-group label {
    display: block;
    margin-bottom: 8px;
    font-weight: bold;
    color: var(--font-color);
}

.form-group input,
.form-group textarea,
.form-group select {
    width: 100%;
    padding: 12px 15px;
    border: 1px solid var(--border-color);
    border-radius: var(--border-radius);
    background-color: var(--input-bg);
    box-sizing: border-box;
    transition: border-color 0.2s ease-in-out;
}

.form-group input:focus,
.form-group textarea:focus,
.form-group select:focus {
    outline: none;
    border-color: var(--primary-color);
    box-shadow: 0 0 5px var(--primary-light);
}

.form-group textarea {
    min-height: 120px;
    resize: vertical;
}

.btn {
    display: inline-block;
    padding: 12px 25px;
    font-size: 1rem;
    font-weight: 600;
    text-align: center;
    text-decoration: none;
    border-radius: var(--border-radius);
    cursor: pointer;
    transition: var(--transition);
    border: 1px solid transparent;
}

.btn-primary {
    background-color: var(--primary-color);
    color: white;
    box-shadow: var(--box-shadow);
}

.btn-primary:hover {
    /* CORREGIDO: Usando un color hexadecimal en lugar de darken() */
    background-color: #0a2d58;
    box-shadow: 0 6px 15px rgba(0, 0, 0, 0.1);
    transform: translateY(-2px);
}

/* --- Botón rojo para cerrar ticket --- */
.btn-danger {
  background: #dc3545;        /* rojo principal */
  color: #fff;
  border: none;
  box-shadow: var(--box-shadow);
  transition: var(--transition);
}

.btn-danger:hover {
  background: #bb2d3b;        /* tono más oscuro al pasar el mouse */
  transform: translateY(-2px);
  box-shadow: 0 6px 15px rgba(0, 0, 0, 0.1);
}


/* --- Alertas de mensajes --- */
.alert {
  padding: 10px 14px;
  border-radius: 8px;
  font-size: 14px;
  font-weight: 500;
  margin-top: 10px;
  display: inline-block;
  animation: fadeIn 0.3s ease-in-out;
}

.alert-info {
  background-color: #e8f4ff;
  color: #084298;
  border: 1px solid #b6daff;
}

.alert-success {
  background-color: #e6f4ea;
  color: #0f5132;
  border: 1px solid #a3cfbb;
}

.alert-warning {
  background-color: #fff3cd;
  color: #856404;
  border: 1px solid #ffeeba;
}

.alert-error {
  background-color: #f8d7da;
  color: #842029;
  border: 1px solid #f5c2c7;
}

@keyframes fadeIn {
  from { opacity: 0; transform: translateY(-4px); }
  to { opacity: 1; transform: translateY(0); }
}



/* Estilos para la búsqueda */
#searchTicket .form-group {
    margin-bottom: 20px;
}

#searchTicket .btn-primary {
    display: block;
    width: 100%;
}

.ticket-results {
    margin-top: 20px;
    padding: 15px;
    background-color: var(--bg-color);
    border: 1px solid var(--border-color);
    border-radius: var(--border-radius);
}

.ticket-results h3 {
    color: var(--primary-color);
    margin-top: 0;
}

.status-label {
    display: inline-block;
    padding: 5px 10px;
    border-radius: calc(var(--border-radius) * 2);
    font-size: 0.9rem;
    font-weight: bold;
    color: white;
}

.status-abierto { background-color: #28a745; }
.status-proceso { background-color: #ffc107; color: #333; }
.status-cerrado { background-color: var(--secondary-color); }

.note-list {
    margin-top: 15px;
    border-top: 1px solid var(--border-color);
    padding-top: 15px;
}

.add-note-form {
    margin-top: 20px;
}

.add-note-form .btn-primary {
    width: auto;
}

/* --- Compact list / acordeón --- */
.ticket-list { display: grid; gap: 10px; margin-top: 10px; }
.ticket-card { border: 1px solid #e5e7eb; border-radius: 10px; background: #fff; overflow: hidden; }
.ticket-head {
  display: grid; grid-template-columns: auto 1fr auto; align-items: center;
  gap: 10px; padding: 10px 12px; background: #f8fafc;
}
.toggle-btn { border: none; background: #0f2e5a; color: #fff; width: 28px; height: 28px; border-radius: 50%; cursor: pointer; }
.toggle-btn[aria-expanded="true"] { background: #1e40af; }
.ticket-title { font-weight: 600; }
.badge { padding: 2px 8px; border-radius: 999px; font-size: 12px; }
.badge.status { background: #e0f2fe; color: #075985; }
.badge.prio   { background: #fee2e2; color: #991b1b; margin-left: 6px; }
.ticket-body { display: none; padding: 12px; }
.ticket-body.open { display: block; border-top: 1px solid #e5e7eb; }

.filters { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 10px; align-items: center; }
.filters .input, .filters select { padding: 8px 10px; border: 1px solid #e5e7eb; border-radius: 8px; }
.btn { padding: 10px 12px; border-radius: 8px; cursor: pointer; }
.btn-primary { background: #0f2e5a; color: #fff; border: none; }
.btn-secondary { background: #f1f5f9; color: #0f172a; border: 1px solid #e5e7eb; }
.btn-link { background: transparent; border: none; color: #1e40af; text-decoration: underline; cursor: pointer; }

.note-form { display: grid; gap: 8px; margin-top: 8px; }
.note-form textarea { width: 100%; min-height: 70px; padding: 8px; border: 1px solid #e5e7eb; border-radius: 8px; }
.note-form .actions { display: flex; gap: 8px; justify-content: flex-end; }

.small { font-size: 12px; color: #475569; }

/* Bloque superior de 3 columnas */
.form-row-3 {
  display: grid;
  grid-template-columns: 1fr 1fr 1fr;
  gap: 12px;
  margin-bottom: 10px;
}
@media (max-width: 900px){
  .form-row-3 { grid-template-columns: 1fr; }
}

/* Inputs de solo lectura */
input.readonly[readonly] {
  background: #f8fafc;
  color: #334155;
  border: 1px solid #e5e7eb;
  cursor: not-allowed;
}

.note-list { display: grid; gap: 10px; }
.note-item { background:#fafafa; border:1px solid #eee; border-radius:10px; padding:10px 12px; }
.note-meta { font-size:12px; color:#667; margin-bottom:6px; }
.note-body { font-size:14px; line-height:1.35; }


.ticket-infogrid{
  margin:12px 0 6px;
  display:grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap:10px;
}
.ticket-infogrid div{
  background:#f7f9fc;
  border:1px solid #e6ecf5;
  border-radius:10px;
  padding:8px 10px;
}
.ticket-infogrid div span{
  display:block;
  font-size:12px;
  color:#667;
  margin-bottom:4px;
}
.ticket-infogrid div strong{
  font-size:14px;
  color:#213547;
  font-weight:600;
  word-break: break-word;
}

/* --- GATE como overlay --- */
.gate.hidden { display: none; }

.gate {
  position: fixed;        /* se superpone a todo */
  inset: 0;               /* top/right/bottom/left: 0 */
  display: flex;          /* centrado del card */
  align-items: center;
  justify-content: center;
  background: rgba(0,0,0,.45); /* backdrop oscuro */
  z-index: 9999;          /* por encima de todo */
}

.gate-card {
  width: min(720px, 92vw);
  background: #ffffff;
  border: 1px solid #e6ecf5;
  border-radius: 16px;
  padding: 22px;
  box-shadow: 0 10px 35px rgba(0,0,0,.18);
}

.gate-card h2 {
  margin: 0 0 8px;
  color: #b00020;
}

.gate-card .gate-msg { margin: 0 0 12px; }

.gate-card .actions {
  display: flex;
  gap: 8px;
  align-items: center;
  margin-top: 8px;
}

.gate-hint { margin-top: 8px; color: #666; }

/* opcional: cuando el gate está visible, bloquea scroll del body */
body.gating { overflow: hidden; }


/* ============================================================
   TAREAS DE SEGUIMIENTO - ESTILO VISUAL
   ============================================================ */

.tareas-wrapper {
    margin-top: 35px;
    padding: 25px;
    background: var(--bg-color);
    border: 1px solid var(--border-color);
    border-radius: var(--border-radius);
}

.tareas-wrapper h3 {
    margin: 0 0 5px;
    font-size: 1.2rem;
    font-weight: 700;
    color: var(--primary-color);
}

.tareas-wrapper p {
    margin: 0 0 20px;
    font-size: 0.95rem;
    color: #555;
}


/* Cada tarea (bloque individual) */
.tarea-item {
    background: #fff;
    border: 1px solid var(--border-color);
    border-radius: var(--border-radius);
    padding: 18px;
    margin-bottom: 15px;
    position: relative;
    box-shadow: var(--box-shadow);
}

/* Botón de eliminar (la X) */
.tarea-item .remove-task-btn {
    position: absolute;
    top: 8px;
    right: 10px;
    background: none;
    border: none;
    color: #c62828;
    font-size: 20px;
    cursor: pointer;
    line-height: 20px;
    font-weight: bold;
}

.tarea-item .remove-task-btn:hover {
    color: #8e0000;
}


/* Etiquetas */
.tarea-item label {
    font-weight: 600;
    color: var(--font-color);
    margin-top: 10px;
    display: block;
    margin-bottom: 6px;
}

/* Selects, inputs y date */
.tarea-item select,
.tarea-item input[type="text"],
.tarea-item input[type="date"] {
    width: 100%;
    padding: 10px 14px;
    border-radius: var(--border-radius);
    border: 1px solid var(--border-color);
    background: #fff;
    font-size: 0.95rem;
    transition: var(--transition);
}

.tarea-item select:focus,
.tarea-item input[type="text"]:focus,
.tarea-item input[type="date"]:focus {
    outline: none;
    border-color: var(--primary-color);
    box-shadow: 0 0 5px var(--primary-light);
}


/* Contenedor de inputs de cada tarea */
.tarea-fields {
    display: grid;
    grid-template-columns: 1fr 1fr 200px;
    gap: 15px;
}
@media (max-width: 800px) {
    .tarea-fields {
        grid-template-columns: 1fr;
    }
}


/* Botón + Agregar tarea */
#btnAddTarea {
    margin-top: 10px;
    padding: 10px 18px;
    background-color: var(--primary-color);
    color: #fff;
    border: none;
    border-radius: var(--border-radius);
    font-size: 0.9rem;
    cursor: pointer;
    transition: var(--transition);
}

#btnAddTarea:hover {
    background-color: #0a2d58;
    transform: translateY(-2px);
}


/* ============================
   AUTOCOMPLETE @MENTIONS
   ============================ */

.mention-container {
    position: relative;
}

.mention-dropdown {
    position: absolute;
    top: 100%;
    left: 0;
    z-index: 9999;

    width: 100%;
    max-height: 260px;

    overflow-y: auto;

    background: #ffffff;
    border: 1px solid #d1d8e2;
    border-radius: 8px;
    box-shadow: 0 6px 18px rgba(0,0,0,0.12);

    padding: 4px 0;
}

.mention-item {
    display: flex;
    flex-direction: column;

    padding: 8px 12px;
    cursor: pointer;

    border-bottom: 1px solid #f1f3f5;
    transition: background 0.15s ease-in-out;
}

.mention-item:last-child {
    border-bottom: none;
}

/* Nombre en negrita */
.mention-name {
    font-weight: 600;
    color: #0E3B71;
    font-size: 14px;
}

/* Correo gris clarito */
.mention-email {
    font-size: 12px;
    color: #6c757d;
}

/* Hover azul tipo Google/HubSpot */
.mention-item:hover {
    background: #e8f0fe;
}

/* Ítem seleccionado por teclado */
.mention-item.active {
    background: #dbe7ff;
}


.autocomplete-owner {
  position: relative;
}

.autocomplete-owner input.owner-input {
  width: 100%;
  padding: 8px;
  border: 1px solid #ccc;
  border-radius: 6px;
}

.autocomplete-owner .owner-list {
  position: absolute;
  top: 100%;
  left: 0;
  right: 0;
  max-height: 250px;
  overflow-y: auto;
  background: white;
  border: 1px solid #ddd;
  z-index: 9999;
  border-radius: 6px;
}

.autocomplete-owner .owner-item {
  padding: 8px;
  cursor: pointer;
  border-bottom: 1px solid #eee;
}

.autocomplete-owner .owner-item:hover {
  background: #f5f5f5;
}

.autocomplete-owner .owner-item.disabled {
  background: #fafafa;
  color: #999;
  cursor: default;
}

.owner-name {
    font-size: 14px;
    font-weight: 600;
    color: #0E3B71;
    margin-bottom: 2px;
}

.owner-email {
    font-size: 12px;
    color: #6c757d;
}

.owner-item {
    padding: 8px 12px;
    cursor: pointer;
    border-bottom: 1px solid #f1f3f5;
}

.owner-item:hover {
    background: #e8f0fe;
}


.owner-list.hidden {
    display: none !important;
}

.hidden {
    display: none !important;
}